Refund Center

Refund & Cancellation

TrackThali Refund TermsEffective Date: July 31, 2026

Our policy applies to all subscription plans, trials, and cancellations. Learn about our 15-day refund window and processing terms.

Section 1

Overview

This Policy applies to all TrackThali services including the Owner, Supervisor, Kitchen and Waiter applications and all subscription plans.

Section 2

Free Trial

New user onboarding and trial terms:

  • 1New restaurants may receive one 14-day free trial to explore TrackThali features.
  • 2No credit card or payment authorization is required during the trial period.
  • 3After the trial expires, an active paid subscription is required to continue access.
Section 3

Subscription Plans

TrackThali offers flexible monthly and yearly subscription plans designed for varying restaurant sizes and operational needs. Detailed features and quota levels may vary by the selected plan.

Section 4

Cancellation

Terms governing subscription cancellation requests:

  • 1You may request cancellation of your subscription at any time via support channels.
  • 2If cancelled, your operational access continues until the end of the current paid billing cycle unless a refund is approved and immediately terminated.
Section 5

Refund Policy

Eligibility guidelines for refund claims:

Customers may request cancellation within 15 days from successful subscription activation.
Approved cancellations within 15 days are eligible for a refund after deducting 20% of the subscription amount as administrative and processing charges.
No refund will be provided after 15 days from subscription activation unless required by applicable law.
Approved refunds are processed to the original payment method, generally within 7-14 business days.
Duplicate payments or verified billing errors may qualify for a full or partial refund.
Section 6

Failed Payments

Failed or reversed payments may result in immediate or temporary suspension of subscription benefits and application features.

Section 7

Suspension

Policy violations, fraud, abuse, illegal activity or non-payment may lead to suspension or termination. Such cases are not eligible for refunds.

Section 8

Policy Changes

TrackThali may update this Refund & Cancellation Policy from time to time. We recommend users review this page periodically to remain informed.

Section 9

Contact

For cancellations, refund status queries, or billing claims, please contact us at:

Company

TrackThali

Phone

+91 92740 76987

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