Terms & Conditions

By accessing or using TrackThali (Owner, Supervisor, Kitchen, and Waiter applications), you agree to these Terms and Conditions. If you do not agree, do not use the services.

TrackThali provides a restaurant management platform including:

Users must provide accurate information and comply with applicable laws.

Security parameters and account guidelines:

• 1Secure login using email and password.
• 2Restaurant owners may create Supervisor, Kitchen, and Waiter accounts.
• 3Users are responsible for protecting passwords.
• 4Unauthorized sharing of credentials is prohibited.

Trials, billing terms, and active plans setup:

• 1New restaurants receive one 14-day free trial.
• 2After the trial expires, access is restricted until a paid subscription is activated.
• 3Monthly and yearly plans are available.
• 4Subscription activates automatically after successful payment.

Features include order management, table management, menu management, ingredients & variants, staff management, password management, reports, revenue, business hours, subscription management, support requests and staff queries.

Includes owner features except revenue, subscription management and owner-level staff query management. Supervisor can send queries to the Owner.

Manage dine-in and takeaway kitchen orders, update Accepted, Ready to Serve and Served statuses, and send queries.

Register customers, create dine-in/takeaway orders, select menu items, ingredients and variants, add items to existing orders, receive customer suggestions and send queries to Owner.

Violations leading to restrictions or legal review:

• 1No unlawful or fraudulent use of the platform.
• 2No reverse engineering, code extraction, or system profiling.
• 3No upload of malware, scripts, or malicious attachments.
• 4No improper sharing of user login credentials.
• 5No subscription bypass or attempt to manipulate transaction ledgers.

Restaurant owners are responsible for menus, pricing, taxes, customer information and staff management.

Customer data is used only to provide services. See the Privacy Policy for details.

Ownership of software, trademarks, design libraries, and templates:

All software, branding, designs and content belong to TrackThali. Unauthorized replication, reselling, or modification is prohibited.

TrackThali is not liable for business losses, internet failures, customer disputes or third-party service interruptions.

Accounts may be suspended for misuse, fraud, non-payment or policy violations.

TrackThali may update features, plans, pricing and these Terms at any time.

Governed by the laws of India. Any disputes will be subject to the jurisdiction of appropriate courts.

For support, account billing, or policy clarifications, please contact us: